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Affordable live chat and email automation. For SaaS startups. Made by a SaaS startup guy.

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Improve your customer engagement while spending less.

Before upsend: Separate tools for chat support, email automation and sales. The whole process of customer communication feels scattered. Customers feel dissatisfied and they move on. You have to spend on tools instead of growth.

After upsend: Affordable single platform for customizable chat, email and sales. Superior customer engagement. Better conversion. Perfect for Saas startups of all sizes.

This is your chance to get a one-year premium deal of Upsend and lock-in premium access.

How upsend makes a difference

Upsend is a single platform with chat, email automation, product tour generator and knowledge center apps built-in. No need for expensive separate tools anymore. And yes, Upsend subscription is super affordable too.

Customer segmentation and lead nurturing were never this easy. Offer them the best customer experience and convert leads like crazy. Upsend allows you to automate email, segment customers, design.

Features

Customer Data Hub

Customer data hub stores every little detail of your customers and their communication history. Just a few click and you will know who they are. Segment them based on demography or their behavior then start nurturing the leads. Assigning customer conversations to different teams is also ridiculously easy from Upsend Customer Data hub dashboard.

Marketing Automation

Upsend’s marketing automation offers almost everything you expect from an expensive email marketing app. You can send targeted and personalized emails to different customer segments. Email automation is also easy peasy. Set up triggers, email sequences and your email campaign are on full auto mode. Lead nurturing, survey, onboarding —automate any email campaigns and let the conversions happen even when you sleep.

Live Chat

Respond to your customers’ lighting fast with Live chat. This feature allows to you set up behavior based messages to communicate with customers real-time. Even if your team is offline, you can still pre-qualify your visitors and collect their emails.
With Live chat, customer reps can handle unlimited communications at the same time without any issues. Bonus: It comes with customization options. You can play with colors and designs to suit your taste.

In-App

Boost business growth with the following in-app business cases. Integrate our out-of-the-box solutions into your marketing strategy to accompany users throughout their lifecycles.
Reach 100% of your audience with behavior-based in-app messages that don’t require a prior consent. Keep your users engaged and grow your business!

Guide tour

73% of visitors are more like to purchase after a product guide tour. But setting up a guided tour isn’t that easy, they say. Well, not anymore. The Guide tour feature allows you to create product tours with zero coding.
Want to create some customized targeted tours for a specific audience segment? Easy!! You can even track how users are interacting with the tour in real-time on the analytics dashboard.

Knowledgebase

Customers who visit help centers 2X more likely to purchase. They get instant answers and you score big in customer satisfaction. Upsend helps you create your help center with a few clicks. You can edit, include media and publish articles from our visual editor. There is a customization option for re-arranging your articles so that visitors can spot them easily.
Knowledgebase also optimized for search engines. That means users would directly land on your help center from Google search. Knowledgebase Reports help to keep a tab on what kind of info your clients are most interested in.

Integration

Connect your favorite tools. Without any hassle.

Clearbit

Clearbit data enrichment

Dialogflow

Convesation Bot integration from dialogflow

Helpscout

Will insert contacts

Pipedrive

Pipedrive CRM integration, will insert contacts

Slack

Slack channel integration

Twitter

Twitter acount activity integration

Zoom

Zoom conference calls

Calendly

Clearbit data enrichment

Dailytics

Print Dailytics stats on your dashboard

Twilio

Interfaces twillio

Messenger

Interfaces Facebook Messenger

Mailchimp

Mailchimp integration will insert contacts

Use cases

CONVERSION

Follow up on repeated pricing page visit

If you spot a customer visiting the pricing page multiple times, tag him as “hot lead” in the customer data hub. Then assign the conversation to a sales rep. Don’t forget to send a customized email offering product demo.

SUPPORT

Improved support

Someone has visited your help center several times or read a certain number of help articles. In that case, send her an email or chat message “ Did you find what you were searching?” Reply promptly if she responds.

CONVERSION

Reactivate churned customers with ads

If a user visits your pricing page several times, add him to a “Hot Lead” segment. From there assign him to a sales rep and send an email offering to book a demo.

CONVERSION

Take the role of an educator

Is one of your visitors interested in a certain topic ( based on the content he consumes or email links he clicks)? Send him more educational content in the form of a mini email course.

SUPPORT

Offer better customer engagement

Segment your users based on their requirements and goals. Then offer targeted content and service across all the channels for maximum customer engagement and satisfaction.

CONVERSION

Convert your trial users

Your trial users are already in somewhere middle of your sales funnel. Treat them with the right combination of educational content and case studies using automated email campaigns.

CONVERSION

Bring back your dead leads into lifet

Some of your old leads might have gone cold. If they are idle for 90 days or more and didn’t convert yet, send automated emails asking if they are still interested.

SUPPORT

Engage your high value leads

Customers with higher lifetime value and leads with high potential deserve special treatments. Segment your high-value leads and aim more marketing effort at them.

CONVERSION

Cut ties with dead leads

If some of your customers have shown zero activity and showed no interest when asked, then it’s time to part ways. Segment them and stop sending any marketing message. They have taken a decision and you must respect it.

CONVERSION

More newsletter open rate

Many emails never get opened. One of the best ways to get those opened is resending those again. Use email automation for resending emails that didn’t get a click after 2 -3 days.

CONVERSION

Help customers to get over onboarding hurdles

Are your customers stuck during onboarding? Immediately offer help using chat or email. If they accept your offer then either send an email with a “how-to” guide or schedule a call with your customer team.

CONVERSION

Follow up on Pricing page visit

If a user visits your pricing page several times, add him to a “Hot Lead” segment. From there assign him to a sales rep and send an email offering to book a demo.